Cancellation & Refund Policy

Booking Policy
Payments are required in advance to reserve your appointment time slot.

Cancellation Policy
24 hours notice is required for cancellations. Cancellations within that time will and no-shows will be charged at full price.

Refund Policy
Full refund will be provided for services cancelled with more than 24 hours notice. Appointments can be rescheduled with no charge with more than 24 hours prior to your appointment time. Appointments cannot be rescheduled within 24 hours and will incur the full cost of the appointment.

Our biggest priority is making sure you are happy with your appointments and the service you received. If you have any concerns please let us know and management will be more than happy to help.

No Show Policy
If you do not show up to your appointment with no notice, this will be considered a no show. In this instance, you will forfeit the cost of the appointment as you failed to give us 24 hours notice.

Gift Vouchers
Gift vouchers are valid for 3 years from the date of purchase unless otherwise specified. It is the responsibility of the gift card holder to keep track of gift card expiry date. Gift vouchers cannot be refunded or redeemed for cash, and cannot be replaced if lost of stolen. Gift vouchers can be transferred to other services for equal cost price.

A dishonour fee of $9.95 will be charged for invalid or insufficient funds on monthly membership debits. Accrued appointments cannot be used until all outstanding fees have been paid.

Policy Changes
The terms and conditions stipulated in this document may be changed at any time. By using the Website, you agree to any revised changes. It is recommended that users review this document periodically to stay informed.

Acceptance of Terms
Use of the website signifies acceptance of the terms and conditions stipulated in this document, including any revised changes. If you do not agree to this, please refrain from using the Website.

Privacy Policy

Arctic Studio is committed to providing you with the best possible customer service experience. Arctic Studio is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Arctic Studio customer support features you are required to submit personally identifiable information. This may include, but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Arctic Studio takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy
Arctic Studio reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Arctic Studio reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us
Arctic Studio welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Saturday.

Address 59 Clarence Street Port Macquarie, NSW 2444

ABN 15 867 307 431

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